Shipping
We ship to most countries worldwide. If you experience any issues placing your order, feel free to contact us — we’re happy to help.
• Vietnam: Free shipping on all orders
• International:
• Free shipping on orders over $88
• Flat rate of $15 for orders below $88
Estimated delivery times:
• Vietnam: 2–7 days
• International: 1–4 weeks (depending on destination and customs processing)
All orders are carefully packed and shipped from Hanoi, Vietnam. Orders are typically dispatched within a few business days, and tracking information will be provided once your package has shipped.
Customs & Duties
Some countries have specific regulations regarding tea imports, which may require additional documentation. In certain cases, shipments may experience delays or be subject to import duties.
Any customs fees, taxes, or additional charges are the responsibility of the customer. We recommend checking your local import regulations before placing an order.
If you run into any issues, feel free to contact us — we’ll do our best to assist.
Returns & Order Issues
We accept returns of unused and unopened items within 15 days of delivery.
• Return shipping costs are the responsibility of the customer.
• Shipping fees are non-refundable.
If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible with photos if applicable — we’ll resolve the issue promptly.